Frequently Asked Questions
Our delivery partner is GLS. Estimated delivery time is between 2 and 8 business days.
During our peak sales and promotional periods, some orders may experience slightly longer processing and shipping times. If you have any questions or concerns about your shipment's schedule, please don't hesitate to contact our customer care team for assistance.
We ship to Belgium, Denmark, Luxembourg, Netherlands, Portugal and Sweden.
Frequently Asked Questions
When your package leaves our warehouse, you will receive a shipping confirmation with the tracking number
It can take up to 2 days for the tracking to be updated.
Supported payment method on page is payment by credit card.
Unfortunately, an exchange of the returned product is not possible. After the package has been returned to us and checked, will make the reimbursement using the same means of payment as the initial transaction unless agreed upon otherwise. You can order the same item again.
We kindly ask you to send us a photo of the damaged items to info@kugy.eu. We will find a solution and try our best to resolve the problem in the best case for you.
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